TMO regionalizes

  • Published
  • By 23rd Traffic Management
  • Flight
The Traffic Management Flight's busiest season, summer, is upon us and likely won't slow until fall. Due to the influx of business, the staff is currently working extended hours to ensure mission accomplishment.

As customers, the military community here can do their part to help customer service remain as high as possible.

Steps Airmen can follow in order to ensure better customer service include:

-Upon receipt of orders, immediately visit our office to schedule an appointment. During that time, Airmen will complete a worksheet with information required to prepare them for appointment/briefing. The earlier servicemembers make an appointment, the better their chances of receiving desired pickup date.

-Unfortunately there will be times when the agent/carriers will not be able to pick up on the primary requested date. Therefore, another way to help us assist you better is to make sure you have alternate dates in mind when you schedule your appointment.

-The Joint Personal Property Shipping Office located in San Antonio, Texas, JPPSO-SAT, holds the responsibility for the majority of our back office functions. Effective immediately, JPPSO-SAT is responsible for the booking of all outbound shipments. If you don't receive an e-mail confirming your pickup dates within 10 business days prior to your requested pickup date, please contact our office immediately.

Refer to website for assistance on personal property moves.

TMO customer service hours are: Monday - Friday 8:30 a.m. to 4 p.m. 

For more information, call 257-3202.