FINANCE CUSTOMER SERVICE

The 23d Comptroller Squadron is in Bldg. 105, the 23d Wing Headquarters building along with MPF and TMO.


MISSION
Exceptional customer service through innovation, quality, and assurance.

VISION
Forward-Thinking Finance

CUSTOMER SERVICE

The Comptroller Services Portal (CSP) is the US Air Force Finance customer service ticket system for financial inquiries.

You can access CSP by clicking here: https://csp.cce.af.mil/

Moody AFB handles the majority of all customer service actions through this system and requires members to file an inquiry for the processing of transactions such as pay updates, dependency changes, and general questions.

For instances in which organizations do not have access to CSP, members are encouraged to email Moody.Finance@us.af.mil.

Please see below for more information on our various processes.

23 CPTS (Moody AFB) - A Guidebook to Military Finances

In-processing

Welcome to Moody AFB! The below information will help get your feet planted firmly for your first days on station!

-          PCS in-processing for civilians and military members is done on a walk-in basis at the main finance office. We are conveniently co-located within the same building as out MPF and TMO partners, along with various other helping agencies. 

o   Parker Greene Building: 23 Flying Tiger Way, Building 105, Moody AFB, GA 31699

o   Located straight back, to the left there will be a sign in the hallway.

o   Hours are every duty day, M-F: 0900-1300.

o   Closed for training days, holidays, and ACC Family days.

 

-          Needed Documents

o   PCS Orders and all amendments

§  All line items must be complete, without any being cutoff (common when printing from web)

o   Airfare receipts with itinerary and amount

o   Any receipts pertaining to your pet’s travel

o   TLE Receipts (CONUS lodging AT either duty station)

o   Any other receipts over $75.00

Out-processing

Leaving us? Hate to see you go, but let’s make this financial transition as smooth as possible!

Please file a CSP inquiry and upload the necessary documents as directed below:

-          PCS:

o   Provide a copy of your orders (front/back)

o   Specify your final out date (FOD), projected departure date (PDD), and your estimated arrival date (EAD) in the body of your inquiry.

 

-          Separating/retiring:

o   Please complete the attached PDF packet “for finance part” and upload it into CSP along with a copy of your orders.

o   Leave requests and final out checklists will be signed off once the packet is received.

 

Please note: The travel voucher embedded within the PDF “take-home” packet is intended for use by separatees and retirees upon completion of all out-processing requirements and once travel is complete to the destination. Final travel claims may be submitted via email to moody.finance@us.af.mil.

 

-          The below travel voucher is intended for use by separatees and retirees upon completion of all out-processing requirements and once travel is complete to the final destination. 

Retirement_Separation take-home part (rev. 20240807).pdf

Retirement_Separation for Finance part (rev. 20240807).pdf

MyPay

You can access mypay by clicking here: https://mypay.dfas.mil/mypay.aspx

-          MyPay is a self-service, online application that allows members to access and manage pay information, Leave and Earnings Statements (LES), W-2s, TSP, make changes to correspondence address, create allotments and more. 

MILITARY PAY

  • CSP is your portal for all Military Pay questions, actions, or changes that cannot be accomplished through the mypay website.

    -          Dependency Changes require a DAF Form 594, plus the appropriate backup documentation such as but not limited to:

    o   Marriage Certificate

    o   Birth Certificate of Child

    o   Divorce Decree

    o   Child support/legal parenting plan

    -          Changing State of residence requires a DD Form 2058

    -          Any other military pay questions/processing can be inquired about through CSP or referenced via our Guidebook!

CSP: https://csp.cce.af.mil/

AF Forms: https://www.e-publishing.af.mil/Product-Index/#/?view=org&orgID=10141&catID=8&isForm=true&modID=449&tabID=131

DD Forms: https://www.esd.whs.mil/Directives/forms/

JTR: https://www.travel.dod.mil/policy-regulations/joint-travel-regulations/

Civilian Pay

If you are a civilian and have questions or concerns regarding your pay contact, 23cpts.civpay@us.af.mil.

For out-processing, please schedule an appointment via the email above. 

GRB/EBIS: https://grbplatform.us.af.mil/

Deployment

You can access DTS by clicking here: https://dtsproweb.defensetravel.osd.mil/dts-app/pubsite/all/view/

 

-          CED orders will be entered into DTS on your behalf.

-          In most instances, deployed entitlements are started by the down-range finance office.

o   Moody Finance can address missing entitlements on a case-by-case basis, please reach out via CSP for support.

-          Deployed entitlements will be stopped by the Moody Finance office upon your return and approval of your DTS voucher.

-          Requests for assistance with your DTS voucher must be routed through your squadron’s Organizational Defense Travel Administrator (ODTA).

-          Elevated assistance/redeployment support will be requested by the ODTA to the Lead Defense Travel Administrator (LDTA).  

o   If you don’t know who your ODTA is, please ask your CSS or S1.

-          Family Separation Allowance (FSA) can be filed with a completed DD1561 through CSP

Civilian Resources

Military Resources