Virtual ESD 2.0: The next step in enhanced user information technology support Published Jan. 23, 2015 By Senior Airman Sandra Marrero 23d Wing Public Affairs MOODY AIR FORCE BASE, Ga. -- A new version of the Virtual Enterprise Service Desk was introduced this month, allowing Airmen here to address even more information technology issues from their desktop computers. The new version gives guidance on solving network, hardware and software issues, saving time for 23d Communications Squadron Airmen and their customers. "There is just a plethora of things that this program is trying to fix," said U.S. Air Force 1st Lt. Dustin Heideman, 23d Communications operations flight commander. "It gives the user the opportunity to have a first look at trying to get their things fixed by themselves before they come to us." Now that large portions of a unit can deploy together, squadrons have to meet the same demands with less manning. The vESD 2.0 lessens that burden on communications technicians, which translates into shorter wait-times for all customers. "With our dwindling resources, deployments, and our limited manpower, this should cut down a lot of the phone calls received to our CS focal point," said Master Sgt. Robert O'Connor, 23d Communications operations flight superintendent. "It will allow our technicians to work on the tickets as they come in as opposed to fielding phone calls." Now, users can find how-tos and guides for issues with common access card readers, printers and other hardware as well as programs like Adobe Acrobat, Adobe Flash, Lotus and Java. Additionally, they can get help if they don't have a network connection, can't get to a website or want to map a shared drive. "I would suggest that everyone get acquainted with this application by opening it up and clicking through its menus," said O'Connor. "I think it is very user friendly and ... uses terms that most people are familiar with." Furthermore, Heideman said the updated program allows users to report cyber threats, an important part of security as the Air Force becomes an increasingly cyber-intensive force. "If users notice phish emails, random software on their computer that's not quite right, or something out of the ordinary, they're encouraged to use this application to report that," said Heideman. "Not just us, but higher headquarters Air Force will take a serious look at that because cyber [warfare] is the next big thing. We take it very seriously." Although it is not confirmed what features will be available in future versions, Heidemen said the vESD is an ever-growing program.