CSTs, services consolidate to improve service

  • Published
  • By Airman 1st Class Brigitte Brantley
  • 23rd Wing Public Affairs
MOODY AIR FORCE BASE, Ga. --  In an effort to better assist Team Moody members with their computer needs, various personnel and services recently consolidated underneath the 23rd Communication Squadron to form a new service center.

Before this Air Force-wide consolidation, individuals had to contact many people in various locations in order to have a computer-related issue diagnosed and then solved. Now, all communication services are available under one roof.

"With the exception of tenant units and specialized systems, the 23rd CS is responsible for solving nearly all computer issues that occur throughout base," said 1st Lt. Lucas LaGesse, 23rd CS client servicing officer in-charge. "Before this change, our client service technicians were spread across base and our customers were having a difficult time having their problems efficiently taken care of.

"Before, our CSTs had to split their time between their primary duties and records management, which was unfortunately decreasing the proficiency with which they could get their main duties accomplished," he added.

In order to alleviate this pressure, the current CST Air Force Specialty Code will be divided into two separate career fields.

"With this division of our current AFSC, the Airmen will not have their attention divided between their primary and additional duties," said Master Sgt. Andre Sheppard, 23rd CS client servicing flight chief. "They will be able to focus on getting the job done more efficiently without having to worry about other tasks. In the first week of our consolidation of services and personnel, we accomplished more than 140 work orders, and the quality of the work has improved because of this focus."

The change of focus also eased communication between all the different CSTs from different units around base.

"Now that we are all in one location, our Airmen can communicate more efficiently with each other as well as share their knowledge," Lieutenant LaGesse said. "Without physical barriers between our sections, customers are presented with a new network and a streamlined process. For anything they need, they come to us, and if we're not the right place, we will show you were you should go."

Individuals might confuse the new Client Service Center with the Network Control Center.

"The job of our CSTs is to deal with front-end issues, which start from the user to the computer to the port on the wall," said the lieutenant. "The NCC supports us by dealing with back-end issues, which lead from the wall to the router and further up.

"One of the main goals of this joining of services and personnel was to help professionalize our network," he added. "While doing this, we have also improved the quality of work, making it easier for Moody members to get their work accomplished."

To contact the Client Service Center, call (229) 257- 2666.