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Video by Amber Martinez Llanes
Leadership Engagement Toolkit: Improving Physician & Patient Communications at the Bedside
Defense Health Agency - E&T
April 22, 2017 | 4:36
High performing health care organizations that deliver the safest and most effective care also uniformly endorse the principle respect for people as the foundation for improving health care delivery. These organizations create a just culture in which staff and patients are trusted, valued, and relied on to initiate improvements and innovations at the front lines.

To help put this and other High Reliability Guiding Principles into practice, the Military Health System assembled a set of evidence-based strategies called the Leadership Engagement Toolkit. One specific strategy built upon the principle of Respect for People is Improving Physician and Patient Communication at the Bedside. This strategy leverages the multi-disciplinary team as a way to improve communication.

We encourage you to consider how you can use this and other leadership engagement practices to facilitate respect for people and a culture of safety, moving your organization one step closer toward the goal of becoming a high reliability organization.
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About Moody Bridge Chat

Bridge Chat's purpose is to create cohesive, high-performing teams that foster trust and connection through flexible and consistent small group discussions; in direct response to overwhelming feedback from the CSAF 21's Resilience Tactical Pause.

Caring for our Wingmen is what defines us as Airmen, so we must work to get to know our teammates and the challenges they face. We all have the same responsibility of creating the workplace we want and supporting the people we share our lives with.

Bridge Chat topics are posted here monthly to encourage small group discussions within teams. Beginning the process of recurring discussions can be difficult, but will become easier with time and reinforce the Flying Tiger culture.

To help us initiate and facilitate these discussions, we have included a guide that defines roles and ground rules.

The Flying Tiger Bridge Chat Facilitator provides facilitator trainings for base personnel. Their goal is to create squadron facilitators who take action on ACC's goal of equipping, engaging and empowering Airmen with resilience tools and create high-performing teams who look out for each other. To schedule training, contact 229-257-3211.