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FINANCE CUSTOMER SERVICE

Due to HPCON CHARLIE and COVID-19 restrictions, our office has undergone the following changes

The 23d Comptroller Squadron is in building 105, the 23d Wing Headquarters building.

All walk-in counter hours have been cancelled until further notice.  Instead, please email our org box at moody.finance@us.af.mil.  You may also schedule an over-the- phone appointment at 23cpts.setmore.com.  Please be sure to leave your name and phone number along with a detailed description of your issue.

Appointments allow us to provide higher quality customer service by reducing wait times for customers and allowing us to proactively research pay issues prior to each appointment. Email moody.finance@us.af.mil for any questions.

OUR COMMITMENT

VISION

Forward-Thinking Finance

MISSION

Exceptional customer service through innovation, quality, and assurance.

finance faq

Please visit the Virtual Finance home page on the Air Force Portal to access over 1,000 finance FAQs and other finance related information. (This site is CAC-access only)

For Moody-specific frequently asked questions, please click here.

military pay

For military pay issues, visit the myPay Website at https://mypay.dfas.mil/mypay.aspx. Issues that can be resolved include:

 -View current/ prior month LES
 -Change military pay direct deposit
 -Start, stop or change allotments
 -Start, stop or change TSP
 -Open or close Savings Deposit Program account
 -Start or change bond allotments
 -Change correspondence address
 -State income tax exemption test certificate

civilian pay

Civilian Pay in-processing is performed at the same time as in-processing with the Civilian Personnel Office. Civilian Pay can be contacted at

23cpts.civpay@us.af.mil.

finance contact info

Hours:

Monday-Friday 0900-1400 (by phone appointment only)

To contact Moody Finance Customer Service office with questions, e-mail them to moody.finance@us.af.mil. The organizational box is able to accept encrypted e-mails.

Include in the e-mail:

 - First name
 - Last name
 - Brief description (if the item is a pay issue, please include current LES)
 - SSAN
 - Contact number

Please allow up to 48 hours for a reply.