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FINANCE CUSTOMER SERVICE

The 23d Comptroller Squadron is in building 105, the 23d Wing Headquarters building. Members will be signed up for a Finance PCS brief after visiting the Military Personnel Flight. The briefings are held Mondays and Wednesdays at 9:30 a.m.

The customer service hours are Monday through Friday 8 a.m. to 4 p.m. and they can be emailed at
moody.finance@us.af.mil for any questions.

Starting on September 3, Moody Finance will move to appointments only on Mondays, Wednesdays and Fridays with walk-ins on Tuesdays and Thursdays. Members will be able to set up their appointments through Setmore (https://23cpts.setmore.com/). New customer service hours will be from 0900-1400 Mon-Fri. 

Appointments allow us to provide higher quality customer service by reducing wait times for customers and allowing us to proactively research pay issues prior to each appointment.

OUR COMMITMENT

VISION

World-Class Service, Airmen & Experience

MISSION

Provide customer-focused financial services and decision support to enable the war fighters of the 23d Wing and Team Moody.

finance faq

Please visit the Virtual Finance home page to access over 1,000 finance FAQs and other finance related information.

military pay

For military pay issues, visit the myPay Website at https://mypay.dfas.mil/mypay.aspx. Issues that can be resolved include:

 -View current/ prior month LES
 -Change military pay direct deposit
 -Start, stop or change allotments
 -Start, stop or change TSP
 -Open or close Savings Deposit Program account
 -Start or change bond allotments
 -Change correspondence address
 -State income tax exemption test certificate

civilian pay

Civilian Pay offers walk-in hours Monday through Friday from 0800 to 1500.  Civilian Pay in-processing is performed at the same time as in-processing with the Civilian Personnel Office.  Civilian Pay can be contacted at

23cpts.civpay@us.af.mil.

finance contact info

Hours:

Monday-Friday 0800-1600

To contact Moody Finance Customer Service office with questions, e-mail them to moody.finance@us.af.mil.

Include in the e-mail:

 - First name
 - Last name
 - Brief description (if the item is a pay issue, please include current LES)
 - SSAN
 - Contact number

Please allow up to 48 hours for a reply